What is your return policy?  45 DAY MONEY BACK GUARANTEE
You may return merchandise up to 45 days from invoice date or shipment date. ( All items must be unused and resell-able. You may receive a refund**, replacement or online store credit.
 
LIMITED WARRANTY

By purchasing the product, you acknowledged you have read this Limited Warranty (“Warranty”) and agreed to the terms and conditions herein.

TrampolineAndMore (“Trampoline” or “Company”) warrants certain product to be free from defects in workmanship and materials under normal use and conditions for the duration of the period outlined below FROM THE DATE OF ORIGINAL PURCHASE. This Limited Warranty is not transferrable and is available only for the original purchaser of the product. The Company’s obligation under this Warranty is limited to replacing the product. The various components of the trampoline/enclosure are warranted against defects and workmanship for the following time period(s):

• Standard Trampoline Pad: 4 Months
• Ultra Trampoline Pad: 7 Months
• Deluxe Blue/Green Trampoline Pad: 7 Months
• Super Supreme Trampoline Pad: 1 Year
• Ultimate Trampoline Pad: 3 Years
• Trampoline Mats: 6 Months
• Trampoline Safety Nets: 90 Days
• Trampoline Springs: 2 Years
• Trampoline Foam Sleeves: 90 Days
• Trampoline Ladders: 90 Days.
IMPORTANT THERE IS NO WARRANTY IF THE PRODUCT YOU PURCHASED IS NOT SPECIFICALLY LISTED ABOVE.

IF THE PRODUCT YOU PURCHASED IS NOT SPECIFICALLY LISTED ABOVE, THE PRODUCT IS:

1. Being sold AS IS or WITH ALL FAULT basis;

2. The entire risk as to the quality and performance of the goods is with you; and

3. Should the Product prove defective following the purchase you and not Trampoline assumes the entire cost of all necessary servicing or repair

All warranty coverage, when applicable, extends only to the original retail purchaser from the date of purchase. TrampolineAndMore’s obligation under this Warranty is limited to replacing the part(s). All products for which a warranty claim is made must be received by TrampolineAndMore. All freight, shipping and handling fees are your responsibility to pay, both to and from TrampolineAndMore. All warranty claims must be preauthorized by TrampolineAndMore. Preauthorization can be obtained by calling 877.775.8880 or emailing customerservice@trampolineandmore.com . This Warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, or parts not provided by TrampolineAndMore or for products used for commercial or rental purposes. This Warranty does not cover ordinary wear and tear, weathering, failure to follow directions, improper installation, improper maintenance, or acts of Nature (such as damage caused by wind, lightning, snow, water, or ice). Weather damage, damage caused by unauthorized repair work or damage caused by improper use of the products is not covered by the product warranty. No other warranty beyond that specifically set forth above is authorized by TrampolineAndMore.

TrampolineAndMore IS NOT RESPONSIBLE OR LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT OR OTHER DAMAGES WITH RESPECT TO ANY ECONOMIC LOSS, LOSS OF PROPERTY, LOSS OF REVENUE OR PROFITS, LOSS OF ENJOYMENT OR USE, COST OF REMOVAL, INSTALLATION OR OTHER CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE WARRANTY EXTENDED HEREUNDER IS IN LIEU OF ALL OTHER WARRANTIES AND TrampolineAndMore SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN ITS SCOPE AND DURATION TO THE TERMS SET FORTH HEREIN. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

This Warranty gives you specific legal rights. You may also have other rights, which vary from state to state
 
We will handle your return/exchange promptly as it is received. Please allow at up to one billing cycle from the date of the return for credits to appear on your credit card statement.

If we shipped you an item that was wrong or damaged, we will gladly issue a call tag*. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or insured Parcel Post (for tracking purposes). Original shipping charges will not be refunded unless the item is defective.

Exchange an item:

For exchange, if reason was due to our error or factory defect, we'll reship for free and return postage paid will be refunded as well within the 45-day period.  For all other refund reasons, only cost of the item will be refunded. Shipping cost (both way) will not be refunded.  For all other exchange reasons, customer pays the reshipping cost and any other incurred cost of exchanging. (e.g. difference of item cost).

If you have any questions about returning or exchanging merchandise, please e-mail to customerservice@trampolineandmore.com or call us @ 1.949.954.6488 Monday-Friday 8:00 am to 4:30 pm PST.


Refuse Packages/Cancellation:

Any cancellation made after product ships, or refusal of a product will incur a 20% cancellation & restocking fee. In addition, you will be responsible for shipping costs both ways and a restocking fees 15% to 25%.

FREE SHIPPING is only to the lower 48 States.  All transactions on TrampolineAndMore.com are in US currency.
 

revised 05/03/2013 @1:15pm PST